Your Privacy Choices

General

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Go to our Size Guides page for a comprehensive explanation on this.

We are an online-only brand and don’t have a physical storefront.

However, if you're based in Sydney, our ready-to-ship pieces can be viewed by appointment at our private residence in Westleigh.

If you’re not local, our Try Before Forever program lets you experience your ring before committing — we create a 925 sterling silver replica of your design so you can see it, wear it, and be completely sure before going ahead with your solid gold piece.

We ship Australia-wide and internationally, fully insured with tracking 🤍

Fiorie Jewellery is an Australian-owned, online-only brand.

As a small, dedicated team, we prioritise exceptional one-on-one service while maintaining transparent, accessible pricing.

See our About us section to learn more!

Absolutely. You’ll receive regular communication from our team throughout your piece’s crafting journey. Upon completion, we’ll be in touch to provide your tracking information.

Please note, each update along your piece’s journey will be delivered to the email you provided at the beginning of your journey with us.

Absolutely. Every Fiorie piece is made to order, allowing us to customise many aspects of your design, including the stone shape, size, metal colour, setting style, band width, hidden halos, engraving and more. If you have a specific design in mind, we can also create a completely bespoke piece tailored to your vision.

Click here to begin your custom journey.

Our jewellery is designed in Australia and crafted in China, where we’ve carefully selected our manufacturing partner based on shared values of sustainability and ethics.

We’re committed to doing right, which is why we’ve personally visited and vetted dozens of factories to ensure they meet our high standards. We look for clean, safe work environments and treat employees with respect. By choosing a single long-term partner whom prioritize their team, we help create better workplaces, which leads to highly skilled, dedicated craftsmen consistently producing top-notch, high-quality jewellery — made with care!

Absolutely. We encourage customers to reach out for personalised guidance before purchasing.

See our contact page for options

All Fiorie jewellery materials are independently tested to comply with EU REACH safety standards for jewellery intended for prolonged skin contact. Our tested materials passed strict limits for nickel release, lead, and cadmium content.

Results showed:

Nickel release levels well below EU compliance limits
No detectable lead
No detectable cadmium

This testing helps ensure our jewellery is suitable for everyday wear and comfortable for most people, including many with sensitive skin.

Please note:

Individual sensitivities can vary, particularly for those with severe metal allergies
White gold alloys may contain more nickel than yellow or rose gold alloys, which is common across the jewellery industry
For clients with severe metal sensitivities or known nickel allergies, we generally recommend platinum as the safest option for long-term everyday wear

Our commitment is to provide high-quality materials that meet internationally recognised safety standards while remaining transparent about the metals and alloys used in fine jewellery.

Warranty & Care

Yes, we’ve got you covered with a two-year warranty! We guarantee that your jewellery will be free from any manufacturing defects for two years from the date of purchase. However, this warranty doesn’t cover general wear and tear, accidental damage, misuse, neglect, or any failed repair attempts.

It also doesn’t apply to purchases made through online auction sites or unauthorized resellers.

If you think your jewellery has a manufacturing defect, just shoot us an email at info@fioriejewellery.com, and our customer service team will be happy to assist you!

See our Product care page for more information!

We recommend removing your jewellery during showering, swimming and heavy activity and having it professionally checked annually.

See our Product care page for more information.

As an online-only brand, we don’t operate a physical workshop for in-house servicing.

This allows us to keep our pricing accessible without showroom or service markups.

For routine maintenance such as cleaning, polishing, or resizing, we recommend using a trusted local jeweller — which is often faster, more convenient, and cost-effective for our customers.

If you ever need guidance, we’re always here to advise on care or servicing options.

For easy at home cleaning see our home cleaning blog here

Try Before Forever

A replica ring is a 925 sterling silver and cubic zirconia (CZ) version of your custom design, created to match the proportions, details, and fit of your final ring. It allows you to try the design at home before committing to your forever piece.

We understand that purchasing fine jewellery online can feel like a big decision. Our replica rings allow you to experience your chosen design, stone size and overall look in person before your solid gold piece is made. It's a simple way to ensure you're completely confident in your choice and helps reduce the risk of ordering a design that isn't quite what you expected. Many clients use our replica service to compare sizes, try different styles, or wear the ring for a few days before committing to their forever piece.

All replicas are crafted in 925 sterling silver. CZ Stones used are for design and scale reference only and may differ from your final stone selection.

The standard design replica ring is $199 AUD and the custom designed replica ring is $299 AUD. This fee is fully redeemable toward your final solid gold or platinum ring if you choose to proceed.

No. The replica is designed purely for fit, scale, and design approval, with no obligation to proceed. You’re free to move forward only if and when you’re ready.

Please note that any pricing provided during your initial consultation is valid for a limited time, and the replica credit is valid for 12 months from the date of purchase.

Up to 6 weeks from CAD approval for custom designs or approximately 4-5 weeks for standard designs.

Of course! After reviewing your replica, you may request refinements to proportions, sizing, or design details before proceeding with your final ring.

Please note that any additional replica rings will incur an additional non-refundable fee.

No. Replica rings are created purely for design preview and sizing reference and cannot be resized. However, each replica includes a ring sizing kit, allowing you to re-measure at home and confirm the perfect size for your forever piece.

The replica is intended for short-term try-on and design evaluation, not long-term daily wear and includes no warranty.

Yes — the replica is yours to keep regardless of if you proceed with a forever piece.

Replica rings are crafted using different materials and production methods than our final fine jewellery pieces. Due to the nature of the replica process — particularly for detailed designs — minor surface marks such as light scratches may occasionally be present.

Replica rings are intended solely for design preview, proportion, and sizing reference. Any minor imperfections do not reflect the quality of your final ring, which is handcrafted in precious metals and undergoes rigorous quality control and finishing.

We offer complimentary shipping on all replica ring orders. Taxes, duties, or VAT (where applicable) are calculated at checkout based on your delivery location.

Australian replica orders are dispatched locally, while international replicas are sent directly from our jeweller in China to ensure efficient delivery and free worldwide shipping.

Replica rings are created as part of a custom consultation process and are therefore non-refundable once production has commenced.

Your replica fee remains redeemable toward your final ring if you choose to proceed within the applicable timeframe.

Certification & Documentation

Yes, our laboratory diamonds are IGI- or GIA-certified. For diamonds over 0.5 carats, you will receive either a physical IGI or GIA certificate, or a digital GIA certification. For lab-grown diamonds under 0.5 carats, you will not receive certification. However, you can rest assured that these gemstones are still of the same exceptional quality, sourced from IGI- and GIA-certified suppliers and held to our exacting standards of colour, clarity, and cut.

Each stone also has a tiny serial number engraved on the diamond itself, so you’ll always know it’s authentic and traceable.

Moissanite does not have a universally recognised independent certifying body such as GIA or IGI. Instead, Fiorie Jewellery provides a Certificate of Authenticity with every solid gold or platinum moissanite piece we create, confirming the materials and specifications of your jewellery.

Each certificate is digital and unique to the individual item, allowing us to maintain transparency while aligning with our values of ethical sourcing and environmentally conscious practices.

Yes. Before production begins, we provide a diamond video and/or IGI report for your review and approval.

Payment Options

All prices are displayed in AUD. For your convenience, a currency selector is available on each product page to provide an estimated conversion to your preferred currency.

Please note, all orders are processed and charged in AUD at checkout, regardless of the selected display currency.

We accept a number of payment methods on our secure checkout including Visa, Mastercard, American Express, Afterpay, Google pay, Apple pay, Diners and Paypal.

Yes, we offer interest-free payment plan options including Afterpay and PayPal Pay In 4. These plans allow you to split your total into smaller, manageable payments and can be selected during checkout.

Afterpay is available to Australian residents and over 18s only. Subject to Afterpay terms and conditions. Late fees may apply. For complete terms visit afterpay.com/terms.

Yes, for bespoke or custom pieces, you may choose to pay a 50% deposit upfront, with the remaining balance due upon completion.

To arrange a deposit, please reach out to our friendly team via our website or email us at info@fioriejewellery.com

Shipping & Returns

Australia:
We offer FREE shipping to all Australian addresses.
No additional taxes or import duties are collected at checkout — the price you see online is the final price you’ll pay (unless you’ve scored a sneaky discount!).

Solid Gold Ranges:
Enjoy FREE worldwide shipping on all Signature and solid gold pieces.
Please note: some countries may charge local VAT or import fees, which will be shown at checkout if applicable.

Replica & Try-Before-You-Buy Items

Enjoy free worldwide shipping on all Replica and Try-Before-You-Buy pieces.

Please note, these items are dispatched directly from our production headquarters. This allows us to reduce overall timelines and keep shipping costs efficient, while maintaining the same Fiorie quality standards.

Samples and Travel Range (Plated Jewellery):
Orders from our Travel Collection shipping outside Australia incur a flat-rate international shipping fee of $120 AUD on orders under $1000 AUD while we continue to explore alternative courier solutions.

Additional VAT and/or import duties may apply and will be calculated at checkout where required. Should you prefer to settle these charges directly with customs upon delivery, please contact us prior to placing your order.

We currently offer shipping to 46 countries:

- Oceania: Australia, New Zealand, Fiji

- North America: United States, Canada, Mexico

- Europe: United Kingdom, Ireland, France, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland

- Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia

- Middle East: Jordan

Please note: Some countries may have VAT or import duties that apply, which will be added to your order at checkout. The rate will depend on your location.

Please see our Return policy page for a comprehensive explanation on this.

All Fiorie pieces are handcrafted to order, so lead times vary depending on the piece you choose.

Custom, Replica & Bespoke pieces:
Please allow 4–6 weeks for production, plus shipping time. This includes CAD design, stone sourcing, hand-setting and final quality checks.

Ready-to-ship / Sample Sale pieces:
These are dispatched within 1–2 business days once payment is confirmed.

Once your order has shipped, you’ll receive tracking details via email. Delivery times vary by location, but Australian orders are usually delivered within 1–3 business days after dispatch.

If you have a specific date in mind (proposal, travel, or event), we always recommend reaching out before ordering — we’ll do everything we can to help 🤍

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.