Shipping policy

Last updated: January 3rd, 2026

Australia

We are pleased to offer complimentary shipping on all orders within Australia.

No additional taxes or import duties apply — the price displayed at checkout is the final amount payable.

Signature & Solid Gold Collections

All Signature and solid gold pieces include complimentary worldwide shipping.

Please note that depending on your destination, local VAT and/or import duties may be applied. Where applicable, these charges will be clearly displayed at checkout.

Should you prefer to settle these charges directly with customs upon delivery, please contact us prior to placing your order.

Travel Collection (Plated Jewellery)

Orders from our Travel Collection shipping outside Australia incur a flat-rate international shipping fee of $120 AUD on orders under $1000 AUD while we continue to explore alternative courier solutions.

Additional VAT and/or import duties may apply and will be calculated at checkout where required. Should you prefer to settle these charges directly with customs upon delivery, please contact us prior to placing your order.

Made to Order | Production Time

At Fiorie, every piece is crafted exclusively for you. We do not mass-produce.

Please allow up to 6 weeks for your jewellery to be thoughtfully handcrafted with precision and care before dispatch.

Once complete, your piece will be securely packaged and shipped to your nominated address.

Estimated Delivery Times (After Dispatch)

  • Australia: 2–5 business days

  • New Zealand: 5–10 business days

  • International: 5–15 business days

All orders are shipped with full tracking. Your tracking details will be emailed once your parcel has been dispatched.

Shipping Coverage

We currently ship to 46 international destinations, including:

Oceania: Australia, New Zealand

North America: United States, Canada, Mexico

Europe: United Kingdom, Ireland, France, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland

Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia

Middle East: Jordan

Taxes & Duties

For Australian orders, all prices displayed on our website are final and no additional GST will be charged at checkout.

For international orders, local taxes, VAT, customs duties, and import fees may apply depending on your country’s regulations. Where applicable, these charges will be calculated and collected at checkout.

If you would prefer to pay any taxes, duties, or import charges directly to your local customs authority upon arrival, please contact us prior to placing your order and we will be happy to assist.

Delivery Exceptions

In the event a parcel is refused or returned due to an incorrect or incomplete shipping address, refunds will be processed once the item is returned to us, less:

  • Outbound and return shipping costs

  • Any applicable duties, taxes, or handling fees

We kindly encourage all customers to carefully review shipping details before completing their purchase.

If you have any questions regarding shipping, delivery timelines, or custom arrangements, our team would be delighted to assist.
Please contact us at info@fioriejewellery.com.